1. Introduction

Road Rescue Network (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you access or use our platform, including our website, mobile applications, SMS communications, and services (collectively, the “Service”).

By using the Service, you agree to this Privacy Policy. If you do not agree, you must discontinue use immediately.

Our Terms and Conditions (“Terms”) govern all use of our Service and, together with this Privacy Policy, constitute your agreement with us.

2. Definitions

• Service: The Road Rescue Network website, mobile apps, SMS tools, and dispatch platform.
• Personal Data: Information about a living individual who can be identified (directly or indirectly).
• Usage Data: Data collected automatically, such as app usage, pages visited, device type, and session length.
• Cookies & SDKs: Small files or software tools stored on your device to enable functionality, security, and analytics.
• Data Controller: The entity (Road Rescue Network) that determines how and why your personal data is processed.
• Data Processors (Service Providers): Third parties who process data on our behalf (e.g., payment processors, hosting providers).
• User (Customer or Rescuer): The individual using our Service.

3. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email, phone number, login credentials, preferences.
• Payment Information: Billing details, payment method, transaction history (processed by PCI-compliant providers).
• Location Data: GPS and approximate location while using the Service (for dispatch, rescuer matching, or SOS).
• Service Usage Data: Requests made, services completed, timestamps, in-app actions, and dispatch communications.
• Device & Technical Data: IP address, device identifiers, OS, browser, app version, cookies, SDKs, analytics tags.
• Rescuer Onboarding Data: Driver’s license, vehicle and insurance details, certifications, background checks, tax info.
• Communications & UGC: SMS, in-app chat, emails, reviews, photos, ratings, and support tickets.
• Optional Information: Promotions, referral details, surveys.

4. How We Use Information

We use data to:

• Provide and improve the Service and match customers with rescuers.
• Verify rescuer eligibility and compliance.
• Process payments and prevent fraud.
• Send transactional communications (confirmations, receipts, alerts).
• Send marketing communications (with consent where required).
• Analyze usage, develop features, and run diagnostics.
• Comply with legal, regulatory, and tax obligations.

5. Text Messages, TCPA Consent, and 10DLC

By providing your phone number, you consent to receive SMS from Road Rescue Network for account and service updates.

• Transactional texts: job status, receipts, safety alerts (cannot be opted out).
• Marketing texts: only with prior opt-in consent.
• Opt-out: Reply STOP for marketing; HELP for assistance.
• Standard message/data rates apply.

We comply with TCPA, FCC rules, and A2P/10DLC carrier requirements.

6. Cookies, SDKs, and Similar Technologies

We and our partners use cookies, web beacons, pixels, and SDKs to:

• Authenticate users and secure accounts.
• Remember preferences and improve usability.
• Measure campaign performance and usage trends.
• Deliver ads and analytics where permitted.

You can manage cookies via your browser or device settings.

7. Data Sharing and Disclosure

We share data only as needed:

• With Rescuers: First name, location, service details, necessary contact info.
• With Customers: Rescuer profile, vehicle info, ratings, live location during active jobs.
• With Service Providers: Hosting, cloud storage, payments, background checks, analytics, SMS, fraud prevention, marketing.
• With Affiliates/Subsidiaries: To deliver or support the Service.
• For Safety/Legal: To law enforcement, regulators, or in emergencies.
• Business Transfers: In connection with a merger, acquisition, or sale.

We do not sell personal information.

8. Service Providers and Third Parties

We may employ third parties to:

• Analytics: Monitor usage and improve performance.
• CI/CD Tools: Support app development and deployment.
• Advertising & Remarketing: Deliver or optimize ads (where permitted).
• Payments: Process transactions securely.

These providers access data only as needed and must not use it for unrelated purposes.

9. Legal Bases for Processing (Where Applicable)

• Contract: To provide requested services.
• Consent: For marketing, cookies, optional features (withdraw anytime).
• Legitimate Interests: Safety, fraud prevention, diagnostics.
• Legal Obligations: Recordkeeping, tax, and regulatory compliance.

10. Your Rights and Controls

• Manage privacy and notifications in your account.
• Control location, push notifications, and permissions via device settings.
• Unsubscribe from marketing emails or texts anytime.
• Request access, correction, deletion, or data portability by contacting us.

11. Emergency Data Sharing

If you use an SOS feature or contact emergency services, we may share necessary details (name, phone, location, rescuer vehicle info) with police, fire, or medical responders.

12. Data Retention and Deletion

• Accounts: Retained while active.
• Transactions: Retained at least 7 years (tax/legal).
• Safety/Fraud Records: Retained as needed, even after closure.
• Deletion Requests: We delete or de-identify data within ~90 days unless retention is legally required.

13. Data Security

We maintain technical, administrative, and physical safeguards, including encryption in transit, access controls, and incident response procedures. However, no system is 100% secure.

14. Children’s Privacy

Our Service is not directed to anyone under 18.

• We do not knowingly collect data from children.
• If we discover we have data from a minor, we delete it.

15. International Data Transfers

If you access the Service from outside the U.S., your data may be transferred to countries with different laws. We rely on recognized safeguards (e.g., Standard Contractual Clauses) and require comparable protections from partners.

16. Links to Other Sites

The Service may link to third-party sites. We are not responsible for their content, policies, or practices. Please review their policies before sharing data.

17. Changes to This Policy

We may update this Privacy Policy.

• Updates will be posted here with a new Effective Date.
• If changes are significant, we will notify you by app notice, email, or SMS before they take effect.

18. Contact Us

Questions, concerns, or data requests:
📧 [email protected]