1. OUR COMMITMENT TO SAFETY

Roadside assistance is one of the most hazardous service industries. Rescuers regularly operate on busy highways, rural roads, and unpredictable environments. Road Rescue Network (“RRN”) enforces strict safety standards to protect everyone involved—rescuers, customers, passengers, and the motoring public.

Our guiding principles:

• No rescue or repair is worth risking a life
• Safety rules apply to both rescuer and customer
• Compliance with state, federal, and local safety laws is mandatory
• When in doubt, delay service until the scene is safe

2. HIGHWAY & ROADSIDE SAFETY

Move Over Laws

• In nearly every U.S. state, motorists are legally required to slow down and change lanes when approaching a service vehicle with flashing lights
• Customers and rescuers must understand and comply with these laws
• RRN actively supports enforcement and awareness of “Move Over” laws

Safe Vehicle Positioning

• Customers should move their vehicle as far off the roadway as possible before requesting or receiving service
• Where feasible, pull into parking lots, rest areas, or well-lit safe zones instead of stopping on narrow shoulders
• Hazard lights must remain on throughout the entire incident

Traffic Management

• Rescuers must always face traffic when working roadside
• Never kneel, crouch, or work with your back turned to live traffic
• Cones, flares, or triangles must be deployed in a taper pattern at all roadside jobs when safe to do so

3. PERSONAL PROTECTIVE EQUIPMENT (PPE)

Rescuers must wear proper PPE during every call:

• High-Visibility Reflective Gear: ANSI/ISEA Class 2 or Class 3 reflective vest or jacket is mandatory on all roadside jobs
• Protective Footwear: Steel-toe or composite-toe boots with slip-resistant soles
• Gloves: Heavy-duty work gloves for handling tools, tires, batteries, and fluids
• Eye Protection: Safety glasses when working with tools, chemicals, or compressed air
• Hearing Protection: Earplugs or earmuffs if working with loud power tools or roadside equipment
• Weather-Appropriate Gear: Waterproof, insulated, or heat-resistant clothing as needed

Customers are advised to remain inside their vehicle unless instructed otherwise by the rescuer, to minimize exposure to traffic.

4. VEHICLE & EQUIPMENT SAFETY

Rescuers are responsible for maintaining safe, compliant service vehicles and tools.

• Warning Lights: Service vehicles must use amber strobes or beacons when parked roadside
• Warning Devices: Minimum of three triangles or cones must be carried and deployed at all roadside jobs
• Wheel Chocks: Required when changing tires or working under a vehicle
• Flares: To be used in low visibility or night conditions unless unsafe due to fire hazards
• Tool Maintenance: All tools, jacks, lifts, and towing equipment must be inspected regularly and removed from service if defective
• Vehicle Inspections: Rescuer service vehicles must meet DOT/State inspection requirements and be in good mechanical condition

5. WEATHER & ENVIRONMENTAL HAZARDS

Low Light/Night Work

• High-visibility reflective gear is mandatory
• Use portable lighting where available
• Increase warning devices for approaching traffic

Rain, Snow, Ice

• Increase following distances and visibility markers
• Postpone service if conditions make it unsafe to work roadside
• Customers may be asked to relocate to a safer spot when possible

Extreme Heat/Cold

• Rescuers should monitor for fatigue, dehydration, or hypothermia
• Customers should remain in climate-controlled vehicles when possible

6. CUSTOMER SAFETY REQUIREMENTS

Customers play a critical role in maintaining safety. You must:

• Remain inside your vehicle unless instructed otherwise
• Keep passengers, pets, and children secured and away from active lanes
• Follow rescuer instructions at all times
• Do not attempt to assist with tools or heavy lifting unless explicitly asked
• Never enter active lanes of traffic to flag down a rescuer

Failure to follow these requirements may result in refusal of service.

7. RESCUER SAFETY RESPONSIBILITIES

Rescuers must:

• Conduct a site assessment before beginning work
• Refuse or delay unsafe service calls until the scene is secure
• Set up cones, triangles, or flares in accordance with MUTCD (Manual on Uniform Traffic Control Devices) guidelines
• Always wear high-visibility PPE and keep safety lights active
• Notify law enforcement for traffic control if conditions are hazardous
• Never compromise safety for speed or convenience

8. PROHIBITED CONDUCT

• Performing roadside services while impaired by alcohol, drugs, or fatigue
• Working without reflective PPE or proper warning devices
• Entering active travel lanes without law enforcement traffic control
• Standing between two vehicles with one running or unsecured
• Smoking or open flames near fuel or batteries
• Using cell phones or devices in ways that distract from safety

9. EMERGENCY RESPONSE

If an incident escalates to immediate danger:

• Call 911 before contacting RRN support
• Provide exact location (GPS, cross streets, or mile marker)
• Use hazard lights and reflective devices to warn oncoming traffic
• Evacuate passengers from unsafe areas if necessary

All accidents, injuries, or near-misses must be reported to Road Rescue Network immediately.

10. TRAINING & COMPLIANCE

• Rescuers must complete safety training prior to activation on the platform
• Refresher training may be required for highway safety, PPE, and emergency response
• Rescuers must comply with OSHA, DOT, and applicable state safety regulations
• RRN reserves the right to suspend or remove rescuers who fail to follow safety protocols

11. ENFORCEMENT

Violations of this Safety Policy may result in:

• Written warnings or retraining requirements
• Temporary suspension from the Road Rescue Network platform
• Permanent removal for repeated or serious violations
• Referral to law enforcement where required

12. LIABILITY DISCLAIMER

• Road Rescue Network is a coordination platform, not a direct service provider.
• Rescuers are independent contractors responsible for their own compliance with all laws, safety practices, and insurance requirements.
• Customers are responsible for following rescuer instructions, using hazard lights, and complying with state Move Over laws and other applicable traffic regulations.
• Road Rescue Network is not responsible for accidents, injuries, property damage, delays, or losses that occur during or as a result of roadside services.
• Liability for any incident rests with the individual rescuer, customer, or third-party involved, subject to their own insurance coverage and legal obligations.

13. FINAL REMINDERS

• Safety comes first, every time
• Move Over. It’s the law
• Rescuers must never put themselves in harm’s way to complete a job
• Customers must maintain safety at all times while disabled
• Road Rescue Network will always prioritize human life over rapid service