A human answers every time.

Yes. The dispatch line at 1-800-673-1060 is staffed live, 24 hours a day, 365 days a year. Non-emergency questions submitted through the contact form get an email acknowledgment within 15 minutes and a substantive response within one business day. Urgent account, billing, or safety concerns are escalated immediately regardless of the hour.

Pick up the phone. The dispatch line is answered live, every time, with no phone tree to navigate. If you're not in a hurry and your question has context that's easier to write than say, the contact form is the better path — it creates a written record you can reference later.

Use the dispute form or call the support line. Every operator interaction is logged with photos, GPS, time stamps, and message history, so we have the record we need to investigate. If the operator did not meet our network standards, we work with you on resolution and with the operator on corrective action. Serious violations result in directory rank drops or removal from the network.

Refunds are reviewed by the support team. Submit through the dispute form with the job ID, the issue, and the resolution you're requesting. Most legitimate refund requests are processed within three business days. If the operator disputes the refund, we mediate based on the job record. We never adjust a charge without first hearing from you in writing.

Call the dispatch line as soon as possible. If the operator hasn't yet rolled, cancellation is usually free. If they're en route or on-scene, a cancellation fee may apply because the operator has already committed drive-time. We try to minimize fees but can't eliminate them when an operator has done real work.

Not yet. The dispatch line is faster for urgent issues, and the contact form is better when the answer needs context or a paper trail. Live chat may be added later as the platform scales — for now, phone and email are the two paths.

Open the customer portal or the link in your dispatch confirmation. You'll see live ETA, operator name, on-scene photos as the job progresses, and a chat thread if you need to reach the operator directly. If something looks wrong, the dispatch line is one click away.

Not at this time. Road Rescue Network operates as a distributed organization with remote customer success and dispatch operations across the country. Mail-in correspondence and legal process can be sent to the registered agent address listed on the contact page.

Call 911 first, always. Road Rescue Network is a vehicle and dispatch service, not a medical or fire response. Once emergency services are coordinated and you are safe, call the dispatch line for vehicle recovery. We work alongside first responders when an accident-management or recovery call is needed.