General Community Guidelines

1) Treat everyone with respect

• Be professional: Arrive prepared, communicate clearly, avoid yelling, profanity, or abusive language.
• No harassment or hate: Do not engage in threats, bullying, slurs, or sexual comments.
• Post-service contact: Once a job ends, contact should stop unless it concerns a lost item or billing issue through approved support channels.
• Ratings fairly: Rate based on the service experience—not on protected traits (see Non-Discrimination Policy).

2) Help keep one another safe

• Zero impairment: No drugs or alcohol while performing or receiving service. See Zero-Tolerance Policy.
• Firearms & weapons: Prohibited for everyone during any RRN interaction, to the extent permitted by law. See Firearms Policy.
• Roadside safety: Use hazard lights, cones/triangles, reflective vests, wheel chocks, and follow traffic laws and safe-work practices. Customers should position vehicles safely when possible.
• PPE & scene control: Rescuers must use appropriate PPE and maintain a safe perimeter.
• Dashcams/recording: Check your local consent laws. Do not publish recordings of others; submit relevant footage to RRN or authorities only.
• Emergencies: If you are in danger, call 911 first. Then report the incident to RRN support.

3) Follow the law

• Compliance: Obey traffic laws, towing/roadside regulations, and any permit, license, or insurance requirements.
• Service animals & assistive devices: Where required by law, do not refuse assistance due to a service animal or assistive device.
• Minors: Service requests must be placed by an adult.
• Prohibited items/activities: No illegal substances, hazardous materials outside lawful handling, fraud, or other illegal conduct.

Platform rules for everyone

• Accounts & identity: No account sharing or false identities. Keep your information accurate and up to date.
• Off-platform payment/solicitation: Don’t request or accept cash or off-platform payment for RRN jobs, or solicit users for off-platform work.
• Cancellations & availability: You may decline or end a job for safety or scheduling reasons (never for discriminatory reasons).
• Property care: Don’t damage vehicles or property. You may be charged cleaning/repair fees for damage beyond normal wear and tear.
• Fraud & abuse: No falsified jobs, duplicate/“dummy” accounts, GPS manipulation, charge-back abuse, or deceptive disputes.

Additional rules for rescuers

• Approved equipment/vehicles: Perform services only with properly registered, insured, and safe equipment. Maintain your tools and vehicles per industry standards and recalls.
• Scene assessment: If conditions are unsafe (traffic, weather, location), you may decline or terminate service and report the situation.
• Estimates & consent: Provide clear estimates where applicable and obtain customer approval before work.
• Data & communications: Use customer information solely to complete the active job. Do not retain or reuse it outside the platform.

Additional rules for customers

• Safe cooperation: Park safely when possible, follow rescuer instructions, and keep yourself and passengers clear of hazards.
• Honesty: Provide accurate location, vehicle details, and issue descriptions.
• Respect boundaries: No harassment, unwanted contact after service, or attempts to coerce unsafe actions.

Discrimination is prohibited

• Do not refuse, cancel, mistreat, or rate someone based on protected traits (race, color, ethnicity, national origin, citizenship status, religion, sex, sexual orientation, gender identity or expression, disability, age, marital/family status, pregnancy, language, or any protected characteristic).
• “Neighborhood” bias: Avoiding jobs solely to avoid neighborhoods because of who lives or works there is prohibited.

Reporting concerns

• Report safety issues, discrimination, harassment, fraud, weapons, or impairment to [email protected].
• In immediate danger, call 911 before contacting RRN.

Enforcement

• RRN may investigate reports, request documentation (including dashcam footage), suspend access during review, and remove users for violations.
• Serious offenses—including violence, sexual misconduct, discrimination, fraud, weapons, or impairment—can result in immediate permanent removal.
• Conduct outside the platform that threatens community safety or RRN’s operations may also lead to removal.
• Rescuers are independent contractors, not employees of RRN; nothing here changes that status.

Linked policies

• Terms of Use
• Privacy Policy
• Cookie Notice
• Data Processing Agreement
• Non-Discrimination Policy
• Zero-Tolerance Policy
• Firearms Prohibition Policy
• Accessibility Statement

These Community Guidelines may be updated periodically. Continued use of Road Rescue Network after updates constitutes acceptance.