A human answers every time.
Dispatch questions, billing issues, account help, or service complaints. Our support team is reachable 24/7 by phone and responds to every contact-form message within one business day.
Call Road Rescue Network for vehicle recovery after emergency services have responded.
Pick the path that fits your situation.
Call the dispatch line.
24/7, 365 days. Answered live by a real person. For dispatch, urgent account or billing issues, and time-sensitive questions.
1-800-673-1060Non-urgentContact form.
For account questions, billing clarifications, complaints, partnership inquiries, and anything with context that needs a written response.
Open contact form →Self-serveHelp center.
Step-by-step guides, troubleshooting articles, and answers to the most common questions. Often faster than waiting for email.
Browse help center →Common questions, organized.
Account and sign-in
Password reset, email changes, two-factor authentication, account deletion, and permissions for business accounts.
Explore topic →Billing and payments
Invoices, receipts, disputed charges, payment methods, failed payments, and business-account billing cycles.
Explore topic →Dispatch and service requests
How dispatch works, what to do if a rescuer does not arrive, how to cancel a request, and how to request a specific operator.
Explore topic →Service quality and disputes
Report a poor experience, dispute a charge, request a refund, or raise a safety concern. We mediate between customers and operators when needed.
Explore topic →Fleet and business accounts
Multi-user permissions, adding and removing vehicles, spend reports, preferred-vendor setup, and enterprise integrations.
Explore topic →Operator and network questions
Questions about a specific operator, how ratings work, how the directory ranks results, and how to flag a listing.
Explore topic →Answers before you call.
Yes. The dispatch line at 1-800-673-1060 is staffed 24/7, 365 days a year. Non-emergency questions submitted through the contact form typically get a response within one business day. Urgent account or billing issues during business hours are handled same-day.
Dispatch calls are answered immediately, live, 24/7. Contact form submissions receive an email acknowledgment within 15 minutes and a substantive response within one business day. Urgent safety-related concerns are flagged for immediate handling regardless of hour.
Use the dispute form or call the support line. Every operator interaction is logged (photos, GPS, time, message history), so we have the record we need to investigate. If we find the operator did not meet network standards, we work with you on resolution and with the operator on corrective action. Serious violations result in directory rank drops or removal from the network.
Refunds are handled through the support team after review. Submit through the dispute form with the job ID, the issue, and what resolution you are requesting. Most legitimate refund requests are processed within 3 business days. If the operator disputes the refund, we mediate based on the job record.
Call the dispatch line as soon as possible. If the operator has not yet rolled, cancellation is usually free. If the operator is en route or on-scene, a cancellation fee may apply (this covers the operator's time). The platform tries to minimize fees but cannot eliminate them for operators who already committed drive-time.
Not yet. The fastest path is the 24/7 dispatch line for anything urgent, or the contact form for non-urgent questions. We prioritize phone and email over chat because many customer questions need a voice or a threaded record. Live chat may come later as the platform scales.
Not at this time. Road Rescue Network operates as a distributed team with remote customer success and dispatch operations across the country. All support is handled by phone, email, or the contact form. Mail-in requests and legal process can be sent to the registered agent address listed on the contact page.
Call 911 first. Always. Road Rescue Network is a vehicle and dispatch service, not a medical or fire response. Once emergency services are coordinated and you are safe, call the dispatch line for vehicle recovery. We work alongside first responders when an accident-management or recovery call is needed.
A human is waiting by the phone.
Dispatching 24 hours · 7 days a week