Steel-deck rollback carrier
19-21 ft bed, deck winch, wheel-lift under-reach on most units
The default tow truck. All four wheels off the ground, so it is the right answer for AWD, EV, low-clearance, non-running, and collision vehicles alike.
Need a tow truck in Staten Island? We get one to you fast for cars, pickups and vans, flatbed or wheel-lift depending on what yours needs. You name the destination before we move it. I-278, I-440, and I-95 all run through Staten Island, so most calls come off one of those.

The truck that shows up decides whether your vehicle arrives undamaged. This is what the Staten Island network runs and the call each unit is sent on — worth knowing before you accept whatever is closest.
19-21 ft bed, deck winch, wheel-lift under-reach on most units
The default tow truck. All four wheels off the ground, so it is the right answer for AWD, EV, low-clearance, non-running, and collision vehicles alike.
Lighter deck, higher payload, shallower load angle
Two vehicles in one trip, or a lowered car that would scrape a standard approach. The payload headroom is what lets a loaded van ride without going overweight.
L-arm yoke, tire-only contact, compact footprint
Tight rowhouse blocks, parking decks with a height bar, and short repositioning moves where a full carrier cannot physically reach the vehicle.
Cab-controlled wheel-lift, single-operator hookup
Private-property and repossession work where the operator needs to hook without leaving the cab. Fastest pickup of any tow truck.
Rolling axle set placed under the non-lifted wheels
Carried on the wrecker so an AWD or 4WD vehicle can still be towed when no carrier is available. Keeps the drivetrain from spinning without a deck.
Hydraulic wheel skates for locked or missing wheels
Seized brakes, a wheel off the car, or a vehicle sitting in park with no power. The vehicle is rolled onto the deck sideways instead of being dragged.
Add-on ramp sections that flatten the load angle
Lowered, exotic, and slammed vehicles. Requested at booking — an operator who does not carry them will find out at the scene, and then you wait for a second truck.
Front chock, soft straps, drop-deck or ramp load
Any two-wheeler. A bike loaded with the same chains used on a car arrives bent, which is why this is dispatched as its own equipment type.

One call puts a towing unit on the road to you anywhere in Staten Island or out along I-278 and I-440. Tell us the road and which way you are pointed and we do the rest.
Cars, pickups, vans, motorcycles, and EVs across the Staten Island metro — on a flatbed carrier when the vehicle needs one, on a wheel-lift when it does not. Expand a category to see exactly what gets dispatched and why.
The whole vehicle rides on the deck with all four wheels off the pavement. The default across Staten Island for anything all-wheel-drive, low-clearance, electric, or already damaged — nothing drags, nothing spins, nothing gets added to the repair bill.
Two wheels lifted on an L-arm yoke that cradles the tires, never the bumper or control arms. Faster to hook and narrow enough for a Staten Island rowhouse street or a tight parking garage where a carrier physically will not fit.
AWD and full-time 4WD drivetrains cannot be towed with two wheels turning — it destroys the transfer case and center differential. Every AWD call in Staten Island goes on a flatbed, or on a wheel-lift with dollies under the trailing axle. No exceptions, whatever the last guy told you.
Front-wheel chock, soft straps over the triple tree, and a ramp or drop-deck load. Chains over a fairing or a strap on a handlebar bends what it touches — Staten Island riders get bike-specific equipment or the truck does not roll.
Transits, Sprinters, ProMasters, and box vans up to 14,000 lb GVWR, loaded or empty. Delivery and trades fleets across Staten Island run these all day, and a loaded one needs the deck length confirmed before dispatch.
Out-of-market moves on a carrier, priced by loaded mile once you are clear of the Staten Island metro rather than by the local hook-and-hourly. Relocations, auction pickups, and getting a breakdown home instead of leaving it three states away.
An EV moves on a flatbed with zero drive wheels on the ground — regenerative braking turns a spinning wheel into a generator feeding a pack that may already be faulted. Network operators in Staten Island carry EV-rated skates for a vehicle stuck in park with no 12-volt.
A crash-damaged or thermally-faulted pack is a separate call with its own staging, distance, and monitoring requirements. Staten Island operators coordinate with the fire service and the manufacturer's emergency response guide rather than simply loading and driving away.
Extended ramps, wood blocks, and a shallow approach angle so a splitter or side skirt never touches the deck. Tie-downs go to the manufacturer's designated points — a Staten Island strap over a control arm is how a $4,000 alignment claim starts.
Seized brakes, no keys, flat-spotted tires, or a project that has not moved in a decade. Winched onto the deck with skates or GoJaks under the locked wheels instead of dragged across a Staten Island driveway.
Zero-turn mowers, ATVs, golf carts, scissor lifts, and small utility trailers on a carrier deck. The common Staten Island landscape and contractor call when the tow vehicle itself is what broke.
Scheduled, non-emergency moves between Staten Island dealer lots, auction houses, body shops, and fleet yards — booked ahead, with condition photos on pickup and delivery so nobody argues about a scratch later.
Off the shoulder, into a ditch, over a curb, stuck in mud, snow, or sand. A Staten Island winch-out is billed as recovery time, not as a tow — and a vehicle pulled out straight often drives away instead of riding the deck.
Unplowed streets, alley ice, and vehicles slid into a bank. The first real Staten Island snow generates more tow calls in twelve hours than a normal week, so staged capacity matters more than any single truck's speed.
Non-rolling vehicles loaded with skates or a winch, fluids contained, debris swept. On a Staten Island public roadway the first tow is often assigned off a police rotation — the second move, to the shop you actually chose, is the one you control.
A proper jump pack on the correct terminals, then a charging-system check to see whether it is the battery or the alternator. Roughly a third of Staten Island "needs a tow" calls end here for a fraction of the cost.
Non-destructive entry on a locked vehicle, or enough fuel to reach a station. Both are dispatched on the same truck as the tow, so if the fix does not work the vehicle goes on the deck without a second wait in Staten Island.
Spare mounted roadside where the vehicle carries one. When it carries a mobility kit instead of a spare — increasingly the norm — the Staten Island call converts to a tow to a tire shop, and the operator arrives already knowing that.
Unauthorized vehicles removed from lots, apartment complexes, and reserved spaces at the property owner's request. Governed by posted-signage and notification rules in Staten Island — a compliant removal starts with the sign, not with the truck.
Getting a vehicle out of a Staten Island lot and to your shop or your driveway. The release process belongs to whichever authority ordered the tow; a private operator moves it only after that release is in hand.
You are generally entitled to your belongings out of an impounded vehicle even before the vehicle itself is released. Ask for it explicitly — the Staten Island lot is not obligated to volunteer the process.
Fenced, lit, camera-covered storage when the destination shop is closed or an insurer has not made a decision. Billed per day from arrival across Staten Island, which is why naming a destination up front is the cheapest call you can make.
Your vehicle goes where you say it goes — your mechanic, your dealer, your body shop anywhere in the Staten Island metro — not to whichever lot the truck happens to be based at.
Timestamped condition photos, an itemized invoice, and a written cause note formatted for a claim or a platform reimbursement. Staten Island rideshare and delivery drivers use these to get a tow paid for instead of eaten.
Rolling 30-day average dispatch-to-arrival, by service type, across the local rescuer network.
Almost every local tow is hook-up plus mileage — and then a short list of things that legitimately move it. These are the line items to expect on a Staten Island invoice, and the ones worth questioning.
$99 hook-up + $5-7 per mile
Standard rate for a car, pickup, or van on a flatbed or wheel-lift. Winching, after-hours, storage, and specialty equipment are separate lines — all of them are listed below. Heavy-duty and Class 8 recovery is priced differently and is not this rate.
$99 on our network. A flat charge for dispatching and connecting the vehicle, billed once. It does not change with distance, so it is the single biggest number on a short local tow.
$5 to $7 per mile, charged from pickup to drop. Ask whether mileage starts at your location or at the operator's yard — that one answer can double a suburban tow.
A carrier often costs more than a wheel-lift. For AWD, EV, low-clearance, and damaged vehicles it is not an upsell — a wheel-lift on those causes damage worth many times the difference.
Billed separately from the tow, usually per half-hour, once the vehicle is off the pavement. Pulling a car out of a ditch is labor; carrying it afterward is the tow.
Dollies, skates, and extended ramps may carry a line item. Mention AWD, a locked wheel, or a lowered car when you book and this gets quoted instead of discovered.
Overnight and holiday calls price above the daytime rate. Not a scam — it is a driver woken at 3 a.m. — but it should be disclosed on the phone, not on the invoice.
Standby while you retrieve belongings, wait for police, or decide on a destination is billable once it runs long. Deciding the drop location before the truck arrives keeps this at zero.
Per calendar day from arrival, and it starts the day the vehicle lands even if that is 11 p.m. The most common source of a shocking towing bill.
Retrieving a vehicle outside posted lot hours typically carries its own fee. Going the next morning instead is usually cheaper than the gate charge.
Police-ordered and private-property tows are priced under a regulated maximum rather than by agreement. If a tow you did not request exceeds that cap, that is a complaint to the regulator, not a negotiation.
A jumpstart, lockout, fuel drop, or tire change is priced well below a tow. Describing the symptom accurately is what lets dispatch send the cheaper answer first.
A club or manufacturer benefit usually covers hook-up plus a mileage allowance, with you paying the overage. Know your allowance before choosing a shop 40 miles away.
Road Rescue Network does not set a member operator's rates. What the network does is get you an itemized number before the truck rolls — including the mileage basis and the storage clock — so a tow never turns into a surprise.

The same crews that run Staten Island also cover Bayonne (5 mi), Elizabeth (6 mi) and Brooklyn (9 mi), so a call from either side of Richmond County reaches the same desk.
Each service links to local response times, rescuer coverage, and recent dispatched jobs in this metro.
A live map of every towing service in Staten Island metro, with real-time positions, ETAs, and dispatch status, available inside your dashboard.
Sign in to track network rescuers across Staten Island in real time, dispatch jobs, and confirm ETA before the truck rolls.
Each corridor has a dedicated breakdown landing page with service zones, exits, and recent dispatched jobs.

11 exits in Staten Island
The Staten Island Expressway is the borough's main freight spine, linking the Goethals Bridge from New Jersey to the Verrazzano-Narrows Bridge into Brooklyn. The Bradley Avenue and Victory Boulevard segments are chronic congestion and breakdown zones.

8 exits in Staten Island
The West Shore Expressway runs the length of Staten Island's industrial west side, connecting the Outerbridge Crossing to the Goethals and serving the booming distribution parks. A primary truck route with rapidly growing service-call volume.

3 exits in Staten Island
I-95 and the New Jersey Turnpike feed Staten Island freight via the Goethals Bridge from the Port Newark-Elizabeth complex. The single largest source of truck traffic crossing onto the island.

4 exits in Staten Island
US-1/9 feeds the Goethals Bridge approach from the Jersey side, the main artery between the Port Newark-Elizabeth terminals and Staten Island. Heavy drayage and container-chassis traffic.

2 exits in Staten Island
The Verrazzano-Narrows Bridge is the lone road connection between Staten Island and Brooklyn, carrying enormous truck volume on a high, wind-exposed double-deck span. High-profile trailer and crosswind service calls are common.
6 exits in Staten Island
NY-440 connects the Outerbridge Crossing from New Jersey across southern Staten Island. Carries port-overflow freight and local distribution traffic toward the West Shore parks.
Patterns observed across recent dispatch data in this metro, by service type and corridor.
The Verrazzano is a high, wind-exposed double-deck span and the only road link to Brooklyn, so a high-profile trailer pushed around in a gust or a breakdown on the deck snarls the entire Staten Island-to-Brooklyn freight flow. We pre-stage units near both approaches and coordinate the MTA Bridges and NYPD handoff to clear the span fast, because there is no alternate route off the island to the east.
Container chassis crossing the Goethals from the Port Newark-Elizabeth terminals fail on the approach often enough that it is a routine call. Our techs carry common chassis tire sizes and brake hardware and know the bridge-approach pull-offs, so a flat or a frozen brake coming off the Goethals becomes a quick roadside fix instead of a blocked toll plaza backing up into New Jersey.
Staten Island winters drop cold enough that air-system freeze-ups hit the West Shore distribution fleets through January and February, especially on the early-morning runs out of JFK8 and Howland Hook. Our local mechanics carry methanol-injection kits and air-dryer rebuild parts, turning a frozen brake system on the West Shore into a roadside thaw-and-repair rather than a tow.
Towing is the most heavily consumer-regulated work in the industry, and almost nobody reads the rules until their car is already gone. Here is what governs a tow in Staten Island, New York.
A tow you request is consensual and priced by agreement. A tow ordered by police or a property owner is non-consensual and priced under a regulated maximum. Which one happened determines what you can be charged and what recourse you have.
Most jurisdictions require conspicuous posted signage stating that unauthorized vehicles will be towed, who tows them, and where they go — before a removal is lawful. A tow from a lot with no compliant sign is frequently challengeable.
Outside a police-ordered move, you generally decide where your vehicle goes. An operator steering every vehicle to their own affiliated shop or lot is a signal to ask questions before you sign anything.
Your belongings are usually retrievable even while the vehicle itself is held for fees. Ask specifically — most lots will not offer.
You are entitled to an itemized invoice showing hook-up, mileage, storage, and every add-on as separate lines. A single lump sum with no breakdown is the thing to refuse at the counter, not later.
Drivers must move over or slow for a stopped tow truck showing amber lights. This is why an operator will sometimes reposition your vehicle before working on it — a shoulder is the most dangerous office in the industry.

Most Staten Island calls are answered in about 40 minutes. You get a real time before anyone rolls, and the price before the work starts.
Staten Island is New York City's western freight bridge, the only borough connected to the mainland by road and the gateway for trucks moving between New Jersey's massive port-logistics belt and the rest of the city. The New York Container Terminal at Howland Hook and the explosive growth of West Shore distribution centers, anchored by one of Amazon's largest urban fulfillment buildings, make the borough a true freight hub. The Goethals Bridge and the Staten Island Expressway carry the bulk of that traffic across some of the most congested crossings in the region.
Staten Island , coextensive with Richmond County, is the southernmost of the five boroughs and counties in New York City, New York, United States. It is situated at the southernmost point of the State of New York. The borough is separated from the adjacent state of New Jersey by the tidal straits Arthur Kill and the Kill Van Kull and from the rest of New York by New York Bay.
Staten Island sits at the seam between the Port of New York and New Jersey's logistics belt and the five boroughs, which means its bridges carry a disproportionate share of the region's freight. A truck that breaks down on the Staten Island Expressway approaching the Verrazzano can choke the only practical route between New Jersey and Brooklyn. Road Rescue Network's Staten Island rescuers run 24/7 with techs who know the West Shore distribution corridor and the bridge approaches block by block.
The mechanics in Staten Island who handle heavy-duty calls work a borough defined by its crossings. Trucks funnel over the Goethals and Bayonne Bridges from the Jersey ports, grind across the Staten Island Expressway, and stage at the booming West Shore warehouses before crossing the Verrazzano into Brooklyn. Our network is built around technicians who understand that a breakdown on one of those approaches is a chokepoint, not just a stalled truck, and who carry parts to fix it fast.
Whether you're a national fleet running boxes out of the New York Container Terminal at Howland Hook or an owner-operator stuck on the West Shore Expressway near the Amazon JFK8 building with an air leak, the closest verified, insurance-current rescuer in our Staten Island network is one phone call away. Coordination, dispatch, and ETA confirmation are handled by Road Rescue Network's 24/7 operations team.
Reviews collected from fleet customers and drivers after completed service calls in this metro.
“Air leak crippled one of our trucks on the West Shore right by JFK8 during the morning surge. RRN had a tech there in 40 minutes, fixed a blown chamber roadside, and we never lost the run. They know this corridor inside out.”
“Chassis tire let go right after I came off the Goethals. The service truck found me at the approach pull-off with the right size and had me legal fast. Smooth and professional, knew exactly where I was.”
“Trailer got shoved by a gust on the Verrazzano and the driver had to stop on the deck. Wrecker coordinated with the bridge authority and got him off the only road to Brooklyn. Took a few extra minutes for the handoff, but exactly the right call.”
Road Rescue Network's standard rate in Staten Island, New York is $99 for the hook-up plus $5 to $7 per mile. A short local tow across the metro typically lands between $120 and $180 all-in. Winching, after-hours calls, storage, and specialty equipment such as dollies or extended ramps are billed as separate lines, and you get every one of them quoted before the truck rolls rather than after your vehicle is on the deck.
The $99 hook-up is the floor. It is charged once the truck is dispatched and connected, and it does not change with distance, so a two-mile tow and a ten-mile tow both start from the same number. That is why a very short move can feel expensive per mile and why combining a tow with a jumpstart or tire change on the same visit is far cheaper than two separate calls in Staten Island.
For a car, pickup, or van anywhere our network runs in New York, it is $99 to hook plus $5 to $7 per mile. Rates above that generally mean one of three things: the tow was non-consensual, meaning police or a property owner ordered it and it is priced under a regulated maximum; the vehicle needed winching or recovery before it could be towed; or storage has started accruing daily. Heavy-duty Class 8 recovery is a different service with its own pricing.
Often you can. Roughly a third of calls that come in as "I need a tow" in Staten Island are resolved on the spot with a jumpstart, a lockout, a fuel drop, or a tire change, all of which cost well under a tow. If you carry a motor club membership or a manufacturer roadside benefit, it usually covers the hook-up plus a mileage allowance and you pay only the overage. If your vehicle has already been towed, the fee is owed — but ask for an itemized invoice, because storage starts the day of arrival and every day you delay retrieval adds to it.
That rule is about a vehicle towing a trailer, not about calling a tow truck. It is the guidance that you should not load a trailer beyond roughly 80 percent of your vehicle's maximum tow rating, leaving margin for braking, grades, and crosswinds. It has no bearing on what a tow truck charges — but exceeding it is a common reason a trailer ends up needing one.
Yes, on any tow you request. Tell dispatch the destination when you call and the vehicle goes to your shop, your dealer, or your driveway anywhere in the Staten Island metro. The exception is a police-ordered tow from a crash scene, where the first move goes where the responding authority directs — after that, the move from the lot to your shop is yours to choose.
Average response time on Staten Island is 40 minutes for mobile truck repair. Times run shorter along the West Shore distribution corridor and the Staten Island Expressway and longer on the south shore. We track every call and publish real averages, not marketing numbers.
Yes, both bridges are key service zones for us. The Verrazzano is the only road link to Brooklyn and the Goethals the main crossing from the Jersey ports, so our dispatchers coordinate the MTA Bridges, Port Authority, and NYPD handoffs for safe access before the tech or wrecker arrives.
Every Road Rescue Network rescuer on Staten Island must maintain current general liability, automobile liability, workers comp, and garage-keepers coverage where applicable. We re-verify each renewal. Expired insurance means automatic suspension from dispatch.
Yes. We service national accounts with consolidated invoicing, fleet-card billing, and a single point of contact. Most national fleets onboard in under 48 hours. Use the form on this page or call our dispatch line.
24/7/365. There is no after-hours surcharge in our network. Rescuers quote the same rate at 3am as they do at 3pm.
We dispatch routinely to the West Shore Expressway distribution corridor, the Howland Hook container terminal, the Matrix Global Logistics Park, the area around Amazon JFK8, and the Carteret travel plaza just across the Goethals. Most of our techs know these locations cold.
Most DPF regen faults we resolve roadside with a forced regen and a cleaning of the differential-pressure sensor. Full DPF removal and cleaning happens at a partner shop. We tell you upfront which path we are taking before any work starts.
Yes, the I-278 Staten Island Expressway between the Goethals and the Verrazzano is one of our busiest service zones. The Bradley Avenue and Victory Boulevard segments jam hard, so our dispatchers stage the nearest unit and coordinate the safe pull-off before rolling.
Standard service-call dispatch runs $185-275 in the Staten Island market depending on time of day and service type, reflecting bridge tolls and access. Heavy-duty towing starts around $525 for in-borough moves. You get a confirmed quote before the truck rolls.
If we determine on-scene that the truck cannot be fixed roadside in a reasonable window, we coordinate the tow with one of our heavy-duty network rescuers. Many of our units roll alongside a wrecker so there is no second response time when a tow is likely.

Staten Island runs about 468,730 people and sits in Richmond County, inside the New York Metropolitan Area. We take the call, find the closest crew that actually does this work, and tell you what it costs before anyone turns a wheel.
Sample of recent dispatched service calls in this metro. Customer details removed; locations and response times preserved.
| When | Service | Location | Response |
|---|---|---|---|
| Tuesday 05:12 ET | Mobile Truck Repair | I-440 West Shore near JFK8 | 42 min |
| Monday 18:39 ET | Heavy-Duty Towing | Verrazzano upper deck, Staten Island side | 48 min |
| Monday 12:54 ET | Commercial Tire Repair | Howland Hook container terminal | 35 min |
| Sunday 09:27 ET | Mobile RV Repair | Wolfe's Pond Park RV pull-off | 60 min |
| Saturday 15:48 ET | Mobile Welding | Matrix Global Logistics Park | 52 min |
| Friday 06:31 ET | Mobile Bus Repair | Staten Island MTA Castleton Depot | 58 min |
| Thursday 21:03 ET | Fuel Delivery | I-278 near Bradley Ave | 30 min |
| Wednesday 14:22 ET | Trailer Repair | West Shore truck service plaza | 46 min |
Coverage in surrounding cities and metros across the same network of verified rescuers.
The same verified network of providers, dispatched 24/7 across every major New York metro and freight corridor.

Whether the truck is sitting in Staten Island or out toward Brooklyn, it is the same phone number and the same crews. One call, day or night.
Road Rescue Network is actively recruiting verified towing providers in the Staten Island metro. Heavy traffic, real fleet leads, no auction race-to-the-bottom, straight rescuer-to-customer dispatch with confirmed pricing.
We send Staten Island towing calls directly to verified rescuers in your service radius. Apply once. Insurance & DOT verified. Live dispatch, fleet accounts, transparent pricing, no motor-club shave-down.
Deep-dive guide on choosing the right provider, common pitfalls, and what to expect on a service call.
OpenOpen positions at our network rescuers, full-time, part-time, and 1099 contract.
OpenOn-site photos from recent calls, see the work, not just the marketing.
OpenNetwork technicians carry diagnostic equipment, OEM-spec tooling, and common-failure parts for every major towing brand on the road. Out-of-stock specifics order in within 24 hours.
Service trucks dispatch routinely to these locations across the metro freight corridors.
Fuel, parking, distribution-corridor repair staging
View Directory Profile →Container terminal staging and chassis queue
View Directory Profile →Near JFK8, last-mile staging and parking
View Directory Profile →Nearest full-service stop across the Goethals
View Directory Profile →Pull-off, limited truck parking
Local parts houses and diesel suppliers used by network mechanics for time-critical roadside repairs.
Heavy-duty parts, will-call counter
View Directory Profile →
Commercial counter, HD brakes and filters
View Directory Profile →
Engine parts + authorized service, near Goethals
View Directory Profile →Major shippers, distribution centers, and industrial freight nodes generating outbound and inbound truck volume.
Container port, drayage origin, chassis pool
One of Amazon's largest urban fulfillment buildings
West Shore distribution and logistics park
Office and light-industrial park near the Expressway
South shore distribution receiving
Paper mill, heavy inbound recycling-freight
South shore commercial and retail-distribution cluster
Three steps from the call to a cleared scene. Same flow whether you call from a fleet desk or the shoulder of an interstate.
Year, make, drivetrain, whether it rolls and steers, and where it needs to go. AWD, an EV, a lowered car, or a locked wheel changes which truck is correct — thirty seconds on the phone in Staten Island prevents the wrong truck arriving and a second wait.
We match a carrier or wheel-lift to the vehicle and send you the hook-up, the mileage basis, and the ETA before it rolls. No Staten Island driver should learn what a tow costs after their car is already on the deck.
Correct tie-down points, condition photos at pickup, and delivery to your shop, your dealer, or your driveway anywhere in the Staten Island metro. If storage is unavoidable, you get the daily rate in writing before the vehicle goes into the yard.
Network rescuers accept all major credit cards, fleet cards, and consumer payment apps. Confirmed at dispatch.







