Need Roadside Assistance For Your Infiniti?
Nissan hardware in a heavier package. The crossovers inherit the transmission story, the QX80 is a truck underneath, and almost none of them carry a spare.
24/7/365 dispatch · Insurance-verified rescuers · Flatbed capable
INFINITI roadside help, dispatched nationwide
Road Rescue Network dispatches 24/7 roadside help for INFINITI. These share their running gear with Nissan, so a crossover that revs without moving points at the same continuously variable transmission, and the same rule applies: it goes on a bed rather than being towed with drive wheels turning.
Who builds a Infiniti, and why it changes the rescue
Infiniti is Nissan's luxury division and carries Nissan's transmission choices with it, including the continuously variable units that must not be towed on their driven wheels. The larger QX models add air suspension and a genuine all wheel drive system, which narrows the safe options further.
Infiniti is the luxury car division of the Japanese automaker Nissan. The brand began on November 8, 1989, initially in North America. The marketing network for Infiniti vehicles included dealers in over 50 countries in the 2010s. As of 2020, there were 25 markets served by new car dealers, primarily North America, China, Taiwan, and the Middle East.INFINITI on Wikipedia
What a rescuer has to know before they roll on a Infiniti
These are the things that go wrong when a Infiniti gets whichever truck was closest instead of the right one.
The crossovers inherit the CVT failure pattern
QX50 and QX60 use a continuously variable transmission with the same well-known failure behaviour as their Nissan siblings: shuddering, whining, or revving with no drive. Once it lets go the vehicle should travel on a flatbed so the drive wheels are not turning.
QX80 is a body-on-frame truck, not a big crossover
It is heavy, it has a transfer case, and it is dispatched like a full-size SUV rather than a car. Loaded with people and luggage it is heavier again.
Large wheels, thin sidewalls, no spare
Q50, Q60 and the larger QX trims run big-diameter wheels on short sidewalls, usually with a repair kit instead of a wheel. Sealant does not fix the sidewall damage these tires actually get.
Some Q50 and Q60 models steer by wire
Adaptive steering on certain models has no permanent mechanical link in normal operation. It is not something to diagnose on a shoulder, and it is a reason to move the car rather than persuade it to drive on.
The Infiniti calls we take
Transmission failure transport
Flatbed for a failed or failing CVT so no further damage is added on the way to the shop.
Flat tire
Correct-size large-diameter tires brought to the vehicle, with the wheel-lock key confirmed first.
Towing
Flatbed for all-wheel drive and for the QX80, sized to the real weight.
Jumpstart, lockout and fuel
Jump and battery replacement, lockouts opened without damage, and fuel delivered.
How a Infiniti has to be moved
Worth reading to whoever shows up, whether or not we sent them.
All-wheel-drive INFINITI models and any vehicle with a suspected transmission failure belong on a flatbed with all four wheels off the ground. QX80 needs equipment rated for a full-size body-on-frame SUV rather than a crossover.
INFINITI models we cover
Owners out of factory coverage and livery operators running QX80s. Every rescuer carries current general liability insurance and works to standardised response and pricing practices.
Infiniti roadside assistance in major US metros
Tap a metro for local rescuers, response times and recent calls. New cities are added continuously.
Statewide coverage
Browse every metro we cover in these states.
Where a Infiniti gets looked at
A tow ends somewhere. These are the businesses listed in our directory in the largest metros, with a direct-dial number on every one.
Repair shops
1,044 citiesIndependent garages in the directory, listed by city. Where the vehicle goes once it is off the truck.
Tire shops
639 citiesFor the flat that cannot be plugged, and for the makes that carry no spare at all.
Parts counters
2,936 citiesBatteries, bulbs, belts and fluids, close to where the vehicle stopped.
Body and collision
1,799 citiesAfter a recovery, for the panel damage the tow was not the worst of.
Infiniti roadside questions
My QX60 revs but does not move.
That points at the continuously variable transmission, which these share with Nissan and which is a known failure. It should go on a flatbed rather than being towed with the drive wheels turning, because that can add damage to what is already wrong.
Is a QX80 towed like an SUV or like a truck?
Like a truck. It is body-on-frame with a transfer case and it is heavy, especially loaded. Tell dispatch it is a QX80 and how many people and how much luggage are aboard.
Do I have a spare?
On most of the range, no, just a repair kit. On the large wheels these run, damage is normally a torn sidewall that sealant cannot fix, so we bring a matching tire instead.
INFINITI and its model names are trademarks of their owner. Road Rescue Network is an independent nationwide dispatch network and is not affiliated with, endorsed by, or an authorised agent of INFINITI. We name the make because it is what our rescuers service.
Infiniti down right now?
One number reaches a live dispatcher. Tell them the model and what it is doing, and the truck that leaves is the one that can actually take your car.