Need Roadside Assistance For Your Rivian?
An electric truck that weighs about as much as two ordinary cars, sits on air suspension, and gets driven where the pavement stops. The truck we send has to be rated for all three.
24/7/365 dispatch · Insurance-verified rescuers · Flatbed capable
Rivian roadside help, dispatched nationwide
Road Rescue Network dispatches 24/7 roadside help for Rivian R1T and R1S. The defining fact is mass: these are around seven thousand pounds before anything is loaded, which rules out some light-duty rollbacks. Add air suspension that settles when the vehicle is dead and an owner base that goes off pavement, and dispatching on the model rather than the badge is the whole job.
Who builds a Rivian, and why it changes the rescue
Rivian builds a skateboard platform with quad and dual motor drive and a pack in the floor, and sells it as both a pickup and an SUV. Every wheel is driven, so there is no two wheel tow that is safe, and the vehicle has to be put into its own transport mode before it will roll freely at all.
What a rescuer has to know before they roll on a Rivian
These are the things that go wrong when a Rivian gets whichever truck was closest instead of the right one.
Around seven thousand pounds, empty
That is heavier than most full-size pickups and beyond what some light-duty flatbeds should carry, especially loaded with gear. Naming the model at dispatch is what gets a truck rated to do it legally and safely.
Air suspension parks itself low with no power
The vehicle settles when it is dead, cutting ground clearance and tightening the loading angle. There is a tow mode that prepares the vehicle for transport, and it needs the vehicle awake to engage.
They are genuinely off pavement
Owners use these on trails, beaches and unplowed roads, so a Rivian call is often a recovery rather than a tow, at the end of a road the recovery truck has to be able to get back out of. Recovery comes from rated points.
Flatbed only, and the 12V still strands it
Like every EV, all four wheels off the ground, no rolling neutral once fully dead, and a small low-voltage battery that is very often the actual reason a seemingly dead vehicle will not respond.
The Rivian calls we take
Heavy flatbed transport
Equipment rated for the real weight, with a shallow approach for a vehicle sitting on its stops.
Off-pavement recovery
Trails, sand, snow and mud, taken from rated recovery points by a truck that can also get itself out.
Dead 12V
Waking the vehicle and replacing the low-voltage battery on-site where it will not hold.
Flat tire and out-of-charge transport
Correct-size tires brought out, and transport to a charger that is actually working.
How a Rivian has to be moved
Worth reading to whoever shows up, whether or not we sent them.
Flatbed with all four wheels off the ground, on equipment rated for roughly seven thousand pounds before cargo. Engage the vehicle's tow mode while it still has power. Once fully dead it will not roll and needs skates, and the air suspension will be at its lowest, so plan a shallow approach.
Rivian models we cover
Owners using these as intended, plus commercial fleets running electric delivery vans. Every rescuer carries current general liability insurance and works to standardised response and pricing practices.
Rivian roadside assistance in major US metros
Tap a metro for local rescuers, response times and recent calls. New cities are added continuously.
Statewide coverage
Browse every metro we cover in these states.
Where a Rivian gets looked at
A tow ends somewhere. These are the businesses listed in our directory in the largest metros, with a direct-dial number on every one.
Repair shops
1,044 citiesIndependent garages in the directory, listed by city. Where the vehicle goes once it is off the truck.
Tire shops
639 citiesFor the flat that cannot be plugged, and for the makes that carry no spare at all.
Parts counters
2,936 citiesBatteries, bulbs, belts and fluids, close to where the vehicle stopped.
Body and collision
1,799 citiesAfter a recovery, for the panel damage the tow was not the worst of.
Rivian roadside questions
Can a normal flatbed take my R1T?
Not always. These weigh around seven thousand pounds empty, which is more than some light-duty rollbacks should carry. Say R1T or R1S at dispatch and a rated truck is sent rather than one that arrives and cannot legally load you.
The truck is dead and sitting on the ground.
That is the air suspension at rest with no power, which is normal. It does mean a tighter loading angle. If the vehicle still has any power, tow mode should be engaged before it goes fully flat, because that makes the load far easier.
I am stuck on a trail. Can you reach me?
Often yes, and it gets dispatched as a recovery rather than a tow. Tell us the surface, the distance from pavement and whether the vehicle is level, because the truck has to be able to get out again with seven thousand pounds behind it.
Rivian and its model names are trademarks of their owner. Road Rescue Network is an independent nationwide dispatch network and is not affiliated with, endorsed by, or an authorised agent of Rivian. We name the make because it is what our rescuers service.
Rivian down right now?
One number reaches a live dispatcher. Tell them the model and what it is doing, and the truck that leaves is the one that can actually take your car.