Refund Policy

1. STARTING POINT: DISPATCH FEES ARE NON-REFUNDABLE

Under Section 5.3.1 of the Terms of Use, the Road Rescue Network dispatch fee is non-refundable once a Rescuer has been dispatched or has begun service. This is the default rule. Any refund issued under this policy is a discretionary exception to that default and does not create an obligation on Road Rescue Network to issue refunds in other circumstances.

2. WHEN A REFUND MAY BE ISSUED

Road Rescue Network may, in its sole discretion, issue a partial or full refund of the dispatch fee in the following situations. None of these are guaranteed refunds; each is reviewed on the facts of the request.

• (a) CANCELED PRE-DISPATCH BY CUSTOMER — Customer requested cancellation before Road Rescue Network assigned a Rescuer. Refund up to fifty percent (50%) of the dispatch fee, per Section 5.3.1 of the Terms of Use.
• (b) NO RESCUER AVAILABLE — Road Rescue Network was unable to assign any Rescuer to the request within a reasonable time and the request was closed. Refund up to one hundred percent (100%) of the dispatch fee.
• (c) RESCUER NO-SHOW — A Rescuer accepted the request, failed to arrive within the estimated window, and did not respond to Road Rescue Network dispatch attempts. Refund up to one hundred percent (100%) of the dispatch fee.
• (d) DUPLICATE CHARGE — Customer was charged more than once for the same request due to a payment-processor error confirmed by Road Rescue Network. Refund of the duplicate amount.
• (e) BILLING ERROR CONFIRMED BY ROAD RESCUE NETWORK — Customer was charged an incorrect amount and Road Rescue Network confirms the error in its records. Refund of the difference.
• Any Rescuer service charges are separate from the Road Rescue Network dispatch fee. Refunds of Rescuer service charges are a matter between Customer and Rescuer directly, per Section 5 of the Terms of Use.

3. WHAT ROAD RESCUE NETWORK WILL NOT REFUND

The following situations are not eligible for refund under any circumstance:

• (a) Dissatisfaction with a Rescuer’s quality of work, demeanor, appearance, or timing after service was rendered — this is a dispute between you and the Rescuer.
• (b) Change of mind after a Rescuer has been dispatched or has begun service.
• (c) Weather, traffic, or other conditions delaying Rescuer arrival, unless Road Rescue Network in its sole discretion determines the delay warrants a discretionary refund.
• (d) Customer’s inability to be reached at the phone number provided, resulting in the request being closed.
• (e) Requests placed for the wrong vehicle, wrong location, or wrong service type due to Customer error.
• (f) Subscription fees for periods already used or in progress, except as required by law.
• (g) Bidding-pool commissions and Merchant-of-Record fees for completed jobs, per Section 13 of the Terms of Use.
• (h) Any fee where Customer initiated a chargeback with their bank before contacting Road Rescue Network. See our Chargeback Policy.

4. HOW TO REQUEST A REFUND

To request a refund, submit the Refund Request form at roadrescuenetwork.com/help/refund. You will need the request ID or subscription invoice number, the payment method used, and a brief description of what happened. Requests submitted through any other channel — including social media, review sites, or informal email — will not be treated as valid refund requests.

Refund requests must be submitted within thirty (30) days of the original charge. Requests submitted after thirty (30) days will be closed without review, regardless of merit.

5. REVIEW TIMELINE

Road Rescue Network aims to complete refund review within one to three (1–3) business days of receipt. Complex cases involving Rescuer no-show verification, dispatch logs, or payment-processor confirmation may take up to fourteen (14) business days.

During review, Road Rescue Network may request additional information, including photographs, timestamps, or written accounts. Failure to respond to a request for information within seven (7) days may result in the request being closed as abandoned.

6. HOW REFUNDS ARE ISSUED

Approved refunds are issued to the original payment method on file. Refunds normally appear on the Customer’s statement within five to ten (5–10) business days after Road Rescue Network processes them. Road Rescue Network does not issue refunds by cash, check, wire, or to a payment method other than the one originally charged, except in cases of confirmed card fraud or where the original card is no longer valid.

If the original payment method is a subscription auto-charge, an approved refund does not automatically cancel your subscription. To cancel, see the Cancellation Policy.

7. IF ROAD RESCUE NETWORK DENIES YOUR REFUND

A denial is not an appeal against the underlying Terms of Use. If you believe your request was denied in error, you may submit one additional written explanation to [email protected] within seven (7) days of the denial, along with any documents supporting the additional information. Road Rescue Network will review the additional information but is not obligated to reverse a prior decision.

Denial of a refund does not entitle you to initiate a chargeback with your bank. Chargebacks initiated for refund-eligible charges that were denied on the merits after a review may result in loss of platform access under the Road Rescue Network Chargeback Policy.

8. QUESTIONS

Questions about the status of a refund request should be sent to [email protected]. Please do not open a second request for the same charge — it delays review.